Frequently Asked Questions

Fully Managed IT Services – Xpresshire monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Our services include temporary staffing, permanent placements, contract-to-hire solutions, and specialized recruitment for various industries and job roles.

Managed Services Provider

IT Consulting

Cloud Services

ERP Solutions

By leading with IT strategy and compliance guidance, Xpresshire fills two major gaps in the IT provider, Staffing and Recruiting industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

• Core Services are fixed, baseline foundational resources included in every Fully Managed IT, Staffing and Recruiting, Service level agreement.
• Staffing & Recruiting – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your Project team and the service team, managing questions about, Recruiting & Staffing, IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Xpresshire sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Xpresshire stands out for its commitment to excellence, personalized service, and innovative approach to staffing and recruiting. We prioritize understanding our clients’ unique requirements and strive to deliver tailored solutions that exceed expectations. With a focus on quality, efficiency, and customer satisfaction, we aim to be the preferred staffing partner for businesses seeking top talent.

Xpresshire is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT and resource management systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Furthermore, for our IT Services segment, we define Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit

Getting started with Xpresshire is easy! Simply reach out to our team through our website or contact us directly to discuss your staffing needs. Our experienced recruiters will work closely with you to understand your requirements and develop a customized staffing solution that aligns with your business objectives. Let Xpresshire be your trusted partner in building a high-performing workforce.